Question 1

Can I get samples?

Accepted Answer

Yes. There are two options. 1. Impressm Branded Sample — we provide a branded sample pack free of charge, sent as soon as you request it, so you have a good guide of the product and print quality in a few days. 2. Unbranded Samples — if you’re looking to assess specific products, we can supply unbranded samples of most items in our range. This does not apply to some items, particularly custom items we source from you.

Question 2

How sustainable is Impressm?

Accepted Answer

Sustainability is a key area of focus for us and we’re working on a more comprehensive offering. Right now: all products in our standard range are tested for quality so they’re worth keeping and won’t instantly end up in landfill; we partner with a mix of suppliers, many with a keen focus on sustainability, so we can offer an eco-range; and we work with carbon-offset couriers to offset our delivery footprint.

Question 3

How long does it take?

Accepted Answer

Two weeks is a good guide. As we work with a wide range of suppliers this can vary for specific products, particularly in busy periods like the end-of-year holidays. If you have a specific timeframe, let us know.

Question 4

How does Impressm handle privacy?

Accepted Answer

Any data provided to us is kept secure and only used to deliver our services. We only collect personal data required to ship our products, use it only for shipping as agreed with our customers, store it securely, and remove it when no longer relevant.

Question 5

How does ordering work?

Accepted Answer

Use our builder to choose your swag, then submit an order request. Once submitted, our team creates mock-ups with your brand and gets back to you for approval.

Question 6

Can I order items in bulk or packed into the perfect package?

Accepted Answer

We do both — we’re happy to supply products in packs or in bulk.

Question 7

How do I select the right box size?

Accepted Answer

You don’t need to worry about this — we size the box to fit all the products you order.

Question 8

How does sizing work for clothing?

Accepted Answer

Sizing can be a challenge — we can collect sizes from known recipients. Otherwise we recommend these splits: XS 4%, S 15%, M 30%, L 25%, XL 15%, XXL 6%.

Question 9

Is there a minimum order size?

Accepted Answer

Generally, 25 is the minimum order size for our boxed options. We can do smaller orders in some cases — reach out if you have a specific requirement.

Question 10

Can I order unbranded products?

Accepted Answer

Yes — just let us know when reviewing the mock-ups.

Question 11

Can I get a design to see how our brand would look on the products?

Accepted Answer

Yes, free of charge. Submit your order request and we’ll come back within one business day with branded mock-ups.

Question 12

Can we design the items?

Accepted Answer

Definitely. If you have a designer on your team, let us know — we can provide print specs and line drawings to assist.

Question 13

What is a vector file?

Accepted Answer

A vector file is a scalable image format, generally required in print to ensure high quality. We can provide mock-ups without one, but we need a vector file to print — and can help create one if you don’t have it.

Question 14

Can you store packs for us and send as required?

Accepted Answer

Yes — this is a core part of our service. Every customer’s sending requirements differ; talk to us about tailoring this approach for you.

Question 15

How much does storage cost?

Accepted Answer

Depending on the number of packs and the timeframe for sends, we’ll work out the perfect plan for you.

Question 16

Can we send you items we already have?

Accepted Answer

Yes. If we’re adding your items to packs, the first item is free of charge; we add a slight packing fee per item when there are multiple items to add.

Question 17

Do you ship internationally?

Accepted Answer

Yes. We can ship to most countries internationally; the price depends on location and the weight of the merch being sent.

Question 18

How much does it cost to ship?

Accepted Answer

Standalone merch ships free. Boxed options: Australian Metro $12.50, Australian Rural $24.00, International sends vary by destination.

Question 19

How quick can packs be shipped?

Accepted Answer

Once your packs are in stock, we aim to despatch the same day a request comes through. Allowing for demand spikes or weather, packs generally take 1–3 days to QLD, NSW, VIC, ACT and 3–7 days to TAS, SA, WA, NT.

Question 20

What happens if packs are returned?

Accepted Answer

We work with you to find the correct details. A re-send does incur an additional postage cost.

Question 21

What about customs fees?

Accepted Answer

Import taxes and fees vary by country, are out of our control, and must be paid by the recipient. We recommend checking with your local customs office whether taxes apply and how much.

Question 22

What happens if the recipient isn’t home?

Accepted Answer

Most shipments are sent as Authority to Leave (ATL). If there’s a safe place the courier leaves the products there; if not (e.g. an apartment lobby) they leave a card and take the delivery to a nearby store for pick-up within five business days.

Frequently asked questions

General

Ordering

Design

Storage

Shipping

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